Speakers
Synopsis
In early 2021, IDCARE embarked on a fact-finding mission - what were Australia's most vulnerable postcodes to cybercrime and what were the lived experiences of people living in regional and remote communities.
IDCARE's seven years of data from engagements with clients who had been directly impacted by a scam, data breach or cyber event revealed that people living in regional and remote communities were significantly more likely to engage with a scam text, phone call or message. The financial losses in these communities were also up to 40% higher than for those living in metropolitan areas. Yet outreach programs to provide awareness and cyber education in these communities were virtually non-existent.
IDCARE developed a Scam Vulnerability Index and identified the 50 most vulnerable postcodes across Australia. Equipped with the data, we now faced the complexity of what to do about it. In November 2021, we launched our Cyber Resilience Outreach Clinics initiative with the then Minister of Home Affairs, Karen Andrews. With the support of Westpac, we embarked upon a two-year journey to reach these 50 most vulnerable postcodes and provide face-to-face support and education.
We had one vehicle permanently on the road and another operating out of HQ on the Sunshine Coast and, over the two years, we delivered over 200 clinics.
This session outlines the insights from these 200 clinics as well as a framework for Outreach initiatives going forward.
Kathy Sundstrom will share the insights that led to the creation of the CROC clinics. Rob Blackmore can provide personal insights from living on the road for two years, delivering the clinics and Shona Henderson can talk about the data and statistics from the program, and the plans for CROCv2
