Digital accessibility and cyber security: 2 pillars or poles apart?

Wednesday
 
27
 
November
11:20 am
 - 
12:00 pm

Speakers

Supriya N

Supriya N

Cyber Senior Product Manager
Telstra

Synopsis

It’s fascinating how the realms of cybersecurity and digital accessibility intersect, yet sometimes conflict. Here is an attempt to explore common and conflicting threads between these 2 worlds.

1. Accessibility, Usability, and Inclusion:

These three aspects—accessibility, usability, and inclusion—are closely related when designing and developing websites and applications. They overlap significantly, and addressing them together leads to a more accessible, usable, and inclusive web for everyone.

Here’s a brief breakdown:

Accessibility: Focuses on ensuring equivalent user experiences for people with disabilities. It means that people with disabilities can equally perceive, understand, navigate, and interact with websites and tools. Accessibility also ensures that they can contribute without barriers.

Usability: Involves designing products to be effective, efficient, and satisfying. While usability impacts everyone, it often doesn’t sufficiently address the needs of people with disabilities.

Inclusion: Encompasses diversity and aims to involve everyone to the greatest extent possible. It covers various factors, including accessibility for people with disabilities, access to hardware and software, literacy, economic situation, culture, age, and language.

By considering all three aspects, we create a more holistic and user-centric digital experience.

2. Examples of Security Authentication Mechanisms with Accessibility Challenges:

CAPTCHA: Initially hailed as a revolutionary security control, CAPTCHA posed usability challenges for people with vision impairments. It was difficult for them to pass this stage without assistance. Alternatives to CAPTCHA are essential, and the Web Content Accessibility Guidelines (WCAG) emphasize this.

Authenticator Apps: These apps, which send verification codes to your phone, are common in large enterprises. However, people with disabilities often seek guidance on using them effectively.

The core issue lies in the lack of awareness within the tech community about users who rely on assistive technologies to navigate the digital world.

3. Core Principles:

Security: The CIA triad—Confidentiality, Integrity, and Availability—forms the foundation of security practices.

Digital Accessibility: Adheres to the POUR principles—Perceivable, Operable, Usable, and Robust. These principles guide the creation of accessible digital content.

4. User Groups and Accessibility Testing:

Designers should identify and understand different user groups within their target audience. By doing so, they can create more inclusive products that address the unique needs and preferences of each group2.

User groups may include individuals with visual, auditory, cognitive, or motor impairments.

In summary, bridging the gap between cybersecurity and digital accessibility requires awareness, collaboration, and a commitment to designing for all users. Tim Berners-Lee’s vision of a universally accessible web remains essential, and ongoing efforts by organizations like W3C help integrate accessibility into web standards.

Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.

Acknowledgement of Country