Caroline Soo leads the APJ Customer Success team for KnowBe4 and has been in the business of setting up her clients for success over the past 17 years, across diverse industries. She joined KnowBe4 in 2022 to make a difference in the world by making "Enabling employees (and everyone around her) to make smarter security decisions, every day" her Mission to partially fulfil her childhood dream of being a heroine.
Through her work at KnowBe4, Caroline has come to grasp the crux at hand of why people are not able to make smarter decisions, what organisations and governments are doing right and wrong in this pursuit of staying safe from individual to organisational level.
Having the privilege of working and leading at companies like Gartner, Lazada and GfK, Caroline brings with her an outcome-driven value engagement approach to everything that she does, as she and her team enable organisations to shape Cyber Safe Behaviors one day at a time. Caroline is Security Awareness Culture Professional (SACP) certified, a Chemist (NUS) and Accountant (ACCA) by training.
